... a.k.a, let’s talk openly about “Customer eXperience”! How To Increase Customer Engagement And Sell More Products! Create a front-end look that turns your customers into real fans! A business area focused, 5-part webinar TV series in the atmosphere of a talk show. Live broadcast on Techwave Youtube channel about the CUSTOMER EXPERIENCE, in the language of the business, with practical practical examples from recognized representatives of the field. In the first broadcast, we talk about the customer experience in general and look for answers to the following questions: What is the customer experience and why does it matter? How do you know if your customer experience needs improvement? What are the key components of the customer experience? How do I determine how much I can or should spend to improve my customer experience? Where do I start improving the customer experience? What role should employees play? What is the role of digitization in improving the customer experience? To what extent should I try to change the human customer experience to digital? Can a distinct customer experience be created? How do I determine the ROI for improving my customer experience? Our guests: Kristóf Dergács - Senior Sales Executive CX, SAP Dr. Attila Molnár - Associate Professor, Metropolitan University Attila Kiss - Managing Director, mndwrk Gábor László - Managing Owner, SalesMonster

Highlights 1,000 FTE hours/year saved by reducing manual administration requirements when provisioning new SAP environments Frees time for investment in value-added services, enhancing satisfaction Zero unplanned operating system downtime to date, helping Techwave Hungary to uphold rigorous service-level agreements Products SLES for SAP Applications › For enterprises across all industries, the dig­ital channel is becoming a key competitive differentiator. By harnessing data-driven services, businesses are unlocking hidden operational insights, enhancing the cus­tomer experience and building compelling offerings that nurture long-term loyalty. As a CSP, Techwave Hungary knows that performant, resilient and integrated busi­ness systems are a crucial foundation for these advanced digital capabilities. For many years, the company has special­ized in helping businesses across Eastern Europe gain the benefits of SAP ERP solu­tions, without the need for time-consuming management and maintenance. Gabor Lesti, CIO at Techwave Hungary Ltd., takes up the story: “Our commitment to continuous innovation has helped us be­come one of Eastern Europe’s leading pro­viders of managed services for SAP appli­cations. From our enterprise-class private cloud infrastructure, we support customers of all sizes with 24/7 access to mission-crit­ical SAP solutions.” At-a-Glance Identifying an opportunity for new business growth, Techwave Hungary looked to scale out its managed ser­vices infrastructure to help customers fast-track their digital transformation. By deploying a new, high-performance platform based on IBM Power Systems servers, underpinned by SUSE Linux En­terprise Server for SAP Applications, the company launched a private cloud platform capable of running large volumes of new SAP workloads while keeping management requirements lean. Techwave Hungary now helps ex­isting customers and new prospects augment their digital capabilities. The Challenge Identifying appetite for analytics With the announcement of the next-generation data warehouse solution SAP BW/4HANA and ERP SAP S/4HANA, Tech­wave Hungary realized that demand for the new analytics and big data insights would soon skyrocket. The company knew that existing customers would be keen to convert from SAP ERP to SAP S/4HANA as soon as possible, and that many prospects with on-premises SAP ERP implementa­tions would be looking to upgrade and re-platform to the cloud. “Real-time insight into business operations will be a game-changer for many busi­nesses, and our goal is to support these or­ganizations by delivering managed servic­es for SAP BW/4HANA and ERP SAP S/4HANA to new and existing customers,” says Lesti. Building a future-proof private cloud To allow for a sharp increase in SAP data volumes and enable the compute, storage and networking headroom for in-memory analytics workloads, Techwave Hungary aimed to scale out its existing private cloud infrastructure, based on IBM Power Systems servers. Lesti confirms: “By augmenting our existing IBM server platform with the latest-gener­ation IBM POWER9-processor-based sys­tems, we were confident we would gain the performance boost to support the demand­ing new requirements of SAP BW/4HANA and ERP SAP S/4HANA solutions.” “We are committed to finding the best technology solutions to keep vital systems running smoothly 24/7, and that is exactly what we are delivering with SUSE Linux Enterprise Server for SAP Applications.” Gabor Lesti CIO Techwave Hungary Ltd. SUSE Solution Selecting a proven platform To maximize the value of its investment in the new IBM Power Systems server, the company looked for an operating system that was tightly compatible with the target SAP solutions, and robust enough to deliver 24/7 access to customers’ critical business data and applications. After evaluating the leading solutions on the market, Techwave Hungary selected SLES for SAP Applications as the founda­tion for the new iteration of its private cloud platform. “SLES for SAP Applications is SAP’s own pre­ferred platform for SAP S/4HANA and is fully certified for the company’s next-genera­tion solution suites,” explains Lesti. “The fact that so many leading global businesses—as well as SAP itself—trust the SUSE plat­form gave us the confidence that it would meet our needs for demanding in-memory workloads.” Going to market rapidly Working with IBM, Techwave Hungary de­ployed, tested and configured the new IBM server and integrated it with its existing IBM Power Systems environment. By choos­ing SLES for SAP Applications, the company gains the peace of mind that it can achieve high levels of reliability and availability for mission-critical SAP business systems. “One of the best aspects of SLES for SAP Applications is how robust it is—it just runs and runs,” comments Lesti. “Unlike other operating systems we’ve used in the past, we’ve never needed to reboot SLES for SAP Applications because of a memory issue, or experienced painful downtime when apply­ing patches. “The fact that we can count on the SUSE platform is extremely important, because our customers depend on it to run their businesses. Thanks to SUSE, we’re now mak­ing the leading-edge capabilities of SAP S/4HANA available to organizations across Hungary.” The Results Ready for growth Using SUSE and IBM solutions, Techwave Hungary has successfully scaled out its pri­vate cloud platform. As a result, the compa­ny is positioned to improve its already rig­orous service levels for existing customers, while creating the headroom to move new and existing customers to SAP BW/4HANA and ERP SAP S/4HANA. While Techwave Hungary’s business vol­umes increase, its behind-the-scenes management and maintenance require­ments will stay lean and efficient thanks to integrated, automated tools in SLES for SAP Applications. Lesti explains: “In the past, setting up an SAP environment—for example, when we on­boarded a new client—required us to spend up to four hours reading through docu­mentation to identify and set the optimal operating system configuration. Thanks to the saptune tool in SLES for SAP Applica­tions, that’s all changed. Today, saptune al­lows us to instantly find the best configura­tion for each SAP environment, without the need for manual research.” He adds: “As the growth of our managed services offering takes off, we anticipate we’ll have a significant number of new SAP environments to configure each month. We estimate that saptune could save us up to 1,000 person-hours each year, allowing us to keep our IT team lean and spend more of our working days on value-added cus­tomer services.” Enabling long-term success Looking to the future, Techwave Hungary believes it has found the ideal server plat­form to support its long-term growth ambi­tions. “In partnership with SUSE and IBM, we have built a very resilient and scalable private cloud that will empower businesses across Hungary to unlock the game-changing an­alytics capabilities of SAP S/4HANA and SAP BW/4HANA,” concludes Lesti. “Our prom­ise to customers is that we are committed to finding the best technology solutions to keep their vital systems running smoothly 24/7, and that is exactly what we are deliv­ering with SLES for SAP Applications.”

Due to their complexity, today's large organizations carry out some of their key activities within the framework of projects. It is essential for the successful implementation of projects that organizations can effectively plan, implement and measure the results, but these processes often do not work properly due to possible shortcomings in project control and risk management. Thanks to this recognition, Techwave Hungary Zrt. And its subcontractor, IFUA Horváth & Partners Kft. and help organizations seeking to manage a multitude of projects. The application was successful, the work could start, in which the Department of Management and Control of the Corvinus University of Budapest also joined. 1. The main results of the survey a) Projectcontrolling It is a question debated in professional circles exactly which factors determine the success of applications and projects the most. The most frequently named such success criteria can be linked to the fulfillment of the project’s plan fact, i.e., how well organizations are able to meet the time frame and stay within the specified budget throughout their lifecycle. Therefore, in addition to controlled risks, the planning, implementation and control of project resources is of paramount importance. In the case of the higher education institutions and large companies we contacted, the use of IT solutions connected to the ERP system to support the financial planning and monitoring of projects is not uncommon, 2/3 of the companies use some kind of IT target system. However, companies do not have a single solution for what purpose tool should be used to perform project-controlling tasks. During the surveys conducted in the first phase of the research, we came across diverse solutions. Many vendors and developers offer a variety of solutions to problems in organizations, with users mentioning reputable and lesser-known vendors, but typically recording the information they need in already known Excel spreadsheets. The organizations interviewed follow a monthly or up to quarterly reporting practice, in addition to which the executives regularly evaluate the progress of the projects. Projects with higher budgets require senior management decision, while smaller projects fall into lower decision-making powers. In the case of public service organizations, it is also highly dependent on the project sponsor whether the reports produced are in a free or pre-designed format and format. The degree of control over projects is also influenced by the type of project. Design and control are based on different aspects of a project for a product development, a transformation project, or an SCC scope - Contractor Safety Certificate. In our research, there was also an example of a case where the financial monitoring and management of projects were separated and control tasks were performed by two different units or individuals. All in all, the project controlling tools and methods used by the organizations participating in the survey are extremely diverse. It is also clear from this that the control mechanisms depend to a large extent on the characteristics of the organization and the characteristics and peculiarities of the project. b) Project management supporting IT solutions IT systems that support project management can greatly facilitate project management processes. Companies that use some kind of IT target system in this area are more successful in implementing projects. However, in the case of the organizations we interviewed, we found that although attempts were made to integrate different project control systems into the organization or to develop our own system, these initiatives were clearly unsuccessful. The vast majority of our respondents did not have a coordinated, synthesized project support system. Excel-based tracking is usually done for companies, but the use of IT systems also depends on the industries. In the finance and insurance, technology and media industries, 100% use dedicated software to support project management, and in construction and higher education, at least 75% use some form of electronic records, but not dedicated software. In the case of the public service sector, it can be seen that such target systems are not used at all. It is typical for larger, for-profit companies that if there is a dedicated project management support tool, it is also connected to the company's ERP system, which in many cases provides financial and controlling data, can more effectively support not only project management processes, but also management decisions, data basis. All in all, it seems that the organizations, most of them the institutions performing public tasks, do not have an integrated, unified system in which the management of transactions and reports can be produced for the top management. Excel templates with management methods in your own toolbar are more common. c) Risk management Projects may experience events at any time that may affect the purpose, effectiveness, timeliness, and budgeting of the project. Companies that use PMO by default also have a higher rate of risk assessment. In most cases, risks are updated along milestones, but standard practices that are developed are not really available. More detailed risk analysis and factor identification will result in more frequent elaboration of follow-up actions. In addition, organizations with a risk-responsive internal reporting system place more emphasis on updating risk assessments more regularly. A projektek tervezésekor vagy projektmonitoring során a gyógyszer- és vegyipar, pénzügy és biztosítás, szállítmányozás és egyéb kategóriákban az általunk megkérdezettek 100%-ban végeznek kockázatkezelést, míg az építőiparban és a közszolgálatban ez az arány 0%. Összességében az ágazatok több, mint felében a vállalatok legalább 80%-ban alkalmaztak kockázatkezelést a projektmonitoring vagy projekt tervezése során. Az interjúk során megismerhettünk egy igen kiemelkedő kockázatkezelési metódust, melynek területei a szervezet stratégiai tervének is tartalmát képezik. A kockázatokat félévente vizsgálják felül adott belső és külső mutatók alapján. A kiváltó okok és következmények valószínűsége mellett kidolgoznak egy kezelési stratégiát is a lehetséges opciókkal és beavatkozási pontokkal. Ezenkívül a kockázatmenedzsment leginkább figyelt tényezői az idő, a humánerőforrás-felhasználás és a költségkeret betartása. Gyakori az új termékfejlesztéseknél a piacelemzés, amely a pénzügyi kockázat csökkentésében is szerepet játszik, illetve a különböző pénzügyi mutatók használata. Sok esetben a projektindítás feltétele a kockázatok felsorolása és definiálása, amely rendszerint múltbeli tapasztalatok alapján történik. A szervezetek egy részénél a lehetséges kockázatokat területenként kategorizálva kezelik. 2. Conclusions Our research was largely fueled by a comprehensive exploration of the domestic and international literature, on the basis of which our experts established 7 assumptions, on the basis of which we also conduct the questionnaire search and in-depth interviews. Our seven starting assumptions are: When projects are launched, the definition of goals and frameworks (time, cost, resource) is not properly recorded, making it difficult to evaluate real performance during re-measurements. During their operation, the projects do not collect enough objective data, a large amount of natural resources, which would provide an opportunity to examine the status of the project in a credible way. Projects are planned, but their continuous monitoring is given less emphasis in the organizations. Ex-post evaluation of projects is often lacking in the organizations surveyed. Predictive forecasts are typically not used in the analysis of project implementation. Because of the previous hypothesis, organizations lose opportunities to intervene that would significantly contribute to the success of projects. In analyzing the entire life cycle of projects, institutions rely solely on the experience of their own projects, and today they do not have the opportunity to analyze other factors influencing project results (benchmark database) that could contribute to achieving the optimum of the project. None of our specified assumptions proved to be incorrect, whereas all of them were partially or completely confirmed. Evaluating the results of projects and measuring their real performance is a common problem during the operation of projects. The root of this can be traced back to the launch of projects, as the goals and frameworks to be achieved are often not defined precisely enough. Closely related to this is the ex-post evaluation after the closure of the project, for which in most cases there are not enough resources left. This eliminates the need to re-measure the impact of the project and determine its benefits. The research fully confirmed these assumptions. The survey also partially confirmed that organizations do not collect enough objective data and metrics (KPIs) over the course of projects to provide more credible traceability. In addition, insufficient emphasis is placed on predictive forecasting in the analysis phase and the intensity of ongoing project monitoring could be further increased to achieve a higher success rate. Directly related to predictive forecasting is also the strongly substantiated assumption that organizations often lose the chances of intervention leading to success due to a lack of analysis. This can also be attributed to the fact that they do not carry out benchmark research, they do not collect a database, they only rely on their own past experience, and these are often not available in a synthesized form and do not provide enough information. 3. Practical applicability of the research This kind of examination of applications and projects proved to fill a gap in Hungary. Our research has examined a number of issues and assumptions that can be applied in practice, which are of key importance to the project management practices of organizations. Based on our surveys, it is clear that institutions and large companies do not currently use applications with sufficient depth and complex functionality for controlling, managing and re-measuring projects - while the need for such a complex solution is clearly present in the market. Overall, it can be said that: Controlling and risk management of projects is very necessary for successful project management. Project management is currently incomplete in the study period. When projects are started, goals and frameworks (time, cost, resource) are not recorded properly, and it is difficult to evaluate real performance during re-measurements. Knowledge management is incomplete, organizations do not have the know-how needed to run projects successfully. Ex-post evaluation of projects is often lacking in the organizations surveyed. IT support for projects is incomplete, using Excel spreadsheets is typical. Organizations do not incorporate appropriate checkpoints into projects that could provide an opportunity for correction, a return to the original goal. Organizations do not use innovative, data-driven, predictive risk management methodologies. Reporting on projects is often incomplete and senior management does not receive comprehensive information. Based on the data extracted from the research, the development of a tender and project controlling tool is well-founded. Building on the results, we can develop more conscious and methodical project controlling and risk management systems for them. The project optimization controlling model, developed as a result of the development initiated by Techwave and IFUA Horváth and based on research, and the complex tool based on it will help organizations to operate more efficiently in a cloud-based, platform-independent, modern, scalable and feature-rich tool. to manage their projects and to provide senior management with an up-to-date, comprehensive picture of the projects launched. About the survey The questionnaires of IFUA Horváth and Techwave Hungary were filled in by a total of 55 Hungarian institutions, of which the answers of 27 respondents were finally included in our research after the synthesis of the received answers. Of the respondents processed in the research, 21 were market-based companies, 5 were organizations maintained by foundations, and one was a budgetary institution. In terms of sectors, manufacturing companies, technology companies, higher education institutions and construction companies stood out. The other leg of our research, in addition to the questionnaire, was the in-depth interviews. Based on our assumptions made using preliminary expert opinions, we compiled our questions during the in-depth interviews. Our interviews focused on senior executives from higher education institutions, budget institutions and large corporations. A total of 14 interviews were conducted, of which 7 were with information technology service providers, home appliance manufacturers, automotive suppliers and pharmaceutical companies, among others, and 7 with public service managers. The research was carried out in the framework of the project "2020-1.1.2-PIACI-KFI-2020-00038 - Development and integration of the project project controlling application for risk forecasting and analysis" ProCont "into a large enterprise environment", for which the Ministry of Innovation and Technology and provided HUF 280 million in support through the Innovation Office. Authors: Krisztina Neumann-Toró senior consultant IFUA Horváth Péter Gábor Szabó advisor IFUA Horváth Honti Henriett advisor IFUA Horváth Diána Nagy advisor IFUA Horváth

Fast and Comprehensive Health-Check for quick benefits of Customer Experience The digital customer experience is currently the most important area of digital transformation. We can point out that market competition is becoming increasingly important in this area, therefore a significant portion of corporate IT strategies and budgets are already focused here. With this Health-Check, as an assessment approach, you can find out the level of maturity of your current processes and tools compared to the international industry practice, and can get suggestions for the development directions related to the digital customer experience. Providing a real customer experience, digitization is necessary. What questions do companies face to analyzing processes based on customer experience? Do corporate processes follow an internal organizational logic or your customer's one? Does the company have a written sales, customer onboarding, and customer tracking process? Does the company have metrics and related targets for conversions between sales phases? Does the company measure customer satisfaction throughout the entire customer journey? If so, will your results be used to redesign processes? Does the company exchange information between departments for an optimal and consistent customer experience? Does the company know its customers, broken down into segments and personas? Do you know how it relates to their lives, work and processes? Does the company know what direction the market is heading to serve the customers better? Digital Health-Check Through our experts, we aim to review how your Business Processes look like today to make suggestions for exploiting opportunities in the short, medium and long term. Content & Goals Mission Measuring the IT status of Companies/Enterprises with a multi-dimensional quick survey, along the processes of the entire business model, in the light of Customer Experience. Diagnosis Identify the potential development by involving IT tools in the most prudent and gentle way, taking into account all the circumstances. The essence of our practical approach is to involve internal experts from the beginning of the study, which also greatly simplifies the status assessment and implementation. The online business model and its IT support in Focus The goal of Health-Check is - to explore untapped business opportunities, - to make proposals for the gradual implementation of potential growth, - to win the ‘online champion’ category along with a real customization Agenda Examining the business model and business expectations o Survey as an external observer o Recording business processes o Conducting a process-level comparative analysis (What is now? /What could it be?) Workshop 1. with the involvement of internal decision makers Submission of questionnaires for in-depth analysis of processes Assess IT support for business processes o Exploring current assets o Finding your industry’s best practices o Collection and analysis of possible solutions o Local market analysis / examination of competitors o Optimal proposal for the steps of the possible modernization Workshop 2. Presentation of the study Resource Plan of the Health-Check Duration and location: Approximately 24 hours, online and / or on-site Customer expenditure: max. 6 hours / decision maker Participants: 4-6 IT and business site experts #digital #healthcheck

Numerous market observations and business feedback have demonstrated the need for a solution that helps optimize and control projects that are often run in parallel. This is why a team of experts from Techwave and IFUA has begun to think of a possible tool that can be used by everyone, regardless of their corporate governance system. Techwave develops the development in the development environment of SAP, one of the world's leading ERP systems, and offers it as a cloud-based solution. The essence of PROCONT ™ development The main feature of the Techwave - IFUA development is that it builds on an artificial intelligence-based database in the background based on transactional data created by organizations to support the monitoring and evaluation of future projects using in-depth learning algorithms. With Procont, managers of businesses and institutions can get a comprehensive view and optimization suggestions about their current projects. With the solution, Techwave also plans to find international companies, the market preparation of which is partly the task of the current project. In the future, however, in the interests of efficiency, it will make its presence in foreign markets with the help of internationally renowned experts.

We have found an exciting solution to the "little" problems of everyday life. As a financier, as a controller, he would not have encountered the incredible manual labor required to enter accounts, the difficulties of consolidating accounts. This is only made more difficult if it means invoices from a large company’s multi-system, interface-studded channels. Not to mention the struggle for NAV and VAT compliance, not to mention the difficulty of accurate, fast reporting and item-level drilling. This solution is the latest in the Techwave NavOnline ™ product family. For its presentation, we prepared a 30-minute broadcast of Techwave webTV for representatives of the financial sector. In the show, we will introduce the entire NavOnline ™ family and introduce our viewers to the capabilities of our new development in a demo. Abilities Direct download of vendor invoice data from NAV to SAP Direct download of online cash register data from NAV to SAP Download vendor account information with VAT ID Account data at the header and item level Basic reports Display XML data Display account information at the header and item level The show can be viewed by anyone interested here:

Many people have difficulty understanding the language of informatics. Representatives and leaders of the business area only hear about technology and there is practically no one to tell them what to choose and what it is for. How it affects their day-to-day work and how each solution will affect business success. For the purpose, we turned to a specialist and asked Gergely Litkai, a professional jargonist, to help us and those who spoke the language of the business. What is the Techwave Pubcast about? Techwave Hungary has launched a series of Pubcast hybrid webinars with the aim of giving each business area a complete picture of the software solutions in its area, through practical examples and a clear understanding of IT capabilities and the impact on business. We want to do all this in the most understandable way possible. At the second stop of our series of events, we invited our guests to the Dumas Theater, where Gergely Litkai, a ring humorist from Karinthy, hosted the afternoon. One by one, the performers are renowned representatives of the business community, who were asked to say in their own style, in their own words, 10-10 minutes of everything they found useful from the IT solutions we offer. Our topics: Is it possible to say clearly everything that IT professionals can only in the language of technology? How can I optimize and automate human billing work? How can we get the most out of the data we have accumulated at our company and are we able to think about our data on a per-asset basis? How long is it worth automating our business and internal processes? What does real company management mean, has a user manual been prepared for our company? Those who could not come to the Dumas Theater could watch the event live and even later recorded on the Techwave Youtube channel at the link below: https://youtu.be/5xrW2n8b6uQ

INNOVATIVE SERIES OF TECHNOLOGY IN THE LANGUAGE OF BUSINESS. LEARN MODERN IT SOLUTIONS FOR DIFFERENT BUSINESS AREAS. LOCATION: HEMINGWAY RESTAURANT & YOUTUBE STREAM ARRIVAL: JUNE 7, 20, 2021 WHAT IS TECHWAVE PUBCAST ABOUT? Techwave Hungary is the first to launch the Pubcast event series, a hybrid webinar, on the one hand is held on a wonderful location on the terrace of the Hemingway restaurant on the shore of the bottomless lake, but like webinars can be enjoyed through our YouTube channel online and later. IT'S PRIMARY OBJECTIVE IS TO INTRODUCE AND RAISE ATTENTION TO THE LATEST, MODERN IT TECHNOLOGIES SUPPORTING VARIOUS BUSINESS AREAS. THE TOPICS PRESENTED IN THE SERIES OF EVENTS ARE BASED ON COMPREHENSIVE RESEARCH AND TECHNOLOGICAL CLASSIFICATION IN WHICH THE METROPOLITAN UNIVERSITY AND PROFESSIONAL UNIVERSITY HAS PARTICIPATED IN THE APPLICATION OF TECHWAVE. WE AIM TO GET A FULL IMAGE OF THE LATEST SOFTWARE SOLUTIONS IN YOUR AREA THROUGH PRACTICAL EXAMPLES AND TO KNOW YOUR KNOWLEDGE AS WELL AS YOU KNOW.