... a.k.a, let’s talk openly about “Customer eXperience”!
How To Increase Customer Engagement And Sell More Products! Create a front-end look that turns your customers into real fans!
A business area focused, 5-part webinar TV series in the atmosphere of a talk show. Live broadcast on Techwave Youtube channel about the CUSTOMER EXPERIENCE, in the language of the business, with practical practical examples from recognized representatives of the field.
In the first broadcast, we talk about the customer experience in general and look for answers to the following questions:
What is the customer experience and why does it matter?
How do you know if your customer experience needs improvement?
What are the key components of the customer experience?
How do I determine how much I can or should spend to improve my customer experience?
Where do I start improving the customer experience?
What role should employees play?
What is the role of digitization in improving the customer experience? To what extent should I try to change the human customer experience to digital?
Can a distinct customer experience be created?
How do I determine the ROI for improving my customer experience?
Our guests:
Kristóf Dergács - Senior Sales Executive CX, SAP
Dr. Attila Molnár - Associate Professor, Metropolitan University
Attila Kiss - Managing Director, mndwrk
Gábor László - Managing Owner, SalesMonster