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Robotic Process Automation

RPA - (Robotic Process Automation)

make robots, so people don’t have to be robots

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RPA - an innovative technology that enables the automation of repetitive, manually executed business processes in which software robots perform tasks previously performed by humans, using existing systems as virtual colleagues.

WHAT RPA IS USING FOR?

to perform monotonous,   repetitive tasks

as a bridging

IT solution

to address labor shortages

for non-integratable

systems

Typical robotic tasks

  • use any application (desktop, web, mainframe, email, office, SAP, salesforce, etc.)

  • entering large amounts of data into any system

  • notifying colleagues, customers, authority, distributing materials

  • generation of invoices, contracts

  • connection of island systems, keeping data synchronous 

  • data processing, validation and error identification

  • data completion, web data collection, analysis,

    content generation

  • generating complex reports from data used in different systems

  • convert and manage files

Real estate company

Online retailer

BUSINESS AREA:  finance

 

PROCESS:  

  • bank statement processing 

  • vendor invoice administration 

RESULTS FOR:  

  • setting up a global RPA platform

  • 2 dedicated business process robotics

  • education

  • documentation

  • aid

BUSINESS NEED: Creating and updating a webshop from minimal Excel source data 

 

RESULTS FOR:  

  • Internet information collection based on product name

  • structure of a webshop based on the collected information (name, type, description, image, number of pieces, etc.)

  • bulk modification and manipulation of recorded data (eg based on competition pricing)  

RPA adventages

Operational

  • large amount of data processing, 7/24 operation

  • improving efficiency, decreasing error rate, better quality

  • standardized processes

  • fast implementation  (platform 3-4 weeks, first robot in 2-3 months)

  • low risk_cc781905-5cde-3194-bb3b-136bad5cf58d _ – _ cc781905-5cde-3194-bb3b-136bad5cf58d_no need for interface development, integration

  • easily scalable global platform

Human

Financial

  • rapid release of large manpower capacity

  • improved customer satisfaction  due to fewer errors and faster response

  • Improving Employee Satisfaction  - Allows colleagues to perform higher value-added activities

  • no need to hire or train new colleagues_cc781905-5cde-3194-bb3b-136bad5cf58d

  • cost effective operation, decreasing operating cost

  • quick payback  (6-12 month ROI)

Mortoff robots

Typical RPA usecases

... one of these was always found at every company

  • registration of new users in different systems

  • form, completion of documents, required regulatory and

    carrying out legal checks

  • collecting and loading accounting data

  • customer service support

  • Ensuring data synchronization between CRM and ERP systems

  • recording user data collected from the web in CRM

  • customer reports, invoice processing

  • entry and exit of employees

  • Optimal processes

What is worth robotizing?

  • repetitive, monotonous, low value - added

  • several IT systems /

  • connect the platform  

  • has digital / structured input

  • low to medium complexity, with few exceptions

  • mature - is not expected to change within 6-12 months

  • Main targets

  • efficiency / performance growth

  • error reduction

  • client satisfaction

  • cost / FTE savings 

  • innovation 

Industry examples

Telecommunications company

Agricultural company

BUSINESS AREA: BackOffice

PROCESS: Automating Service Activation for Business Contracts 

 

RESULTS FOR:  

  • business analysis and process optimization

  • Automatic handling of ~ 300 cases per day

  • significant reduction in error rate

  • increase internal satisfaction - less monotonous task 

  • increase customer satisfaction - shorter response time 

BUSINESS AREA: finance

 

PROCESS:  

  • issuing outbound invoices 

  • automatic contract generation

RESULTS:

  • setting up a global RPA infrastructure

  • 2 live robots

  • daily and weekly running, 89% coverage

  • improving internal communication

  • transparent, reportable processes

BUSINESS AREA: finance 

 

PROCESS: Creating a Postable List 

 

RESULTS FOR:  

  • financial information on bookable items

  • informing of procurement about problematic / incomplete items

  • AHT decreased by 7 minutes

  • the proportion of exceptions decreased by 50%

  • the number of payment reminders has decreased

  • high level of internal satisfaction, more efficient work

State - owned company

Automotive company

BUSINESS AREA: IT

 

PROCESS: Keeping the ticket tracking system up to date 

 

RESULTS FOR:  

  • Setting up an RPA infrastructure

  • enter vendor development and bug fix reports and keep the bug / task tracker system up to date

  • transparent, reportable processes 

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