Robotic Process Automation
RPA - (Robotic Process Automation)
make robots, so people don’t have to be robots
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RPA - an innovative technology that enables the automation of repetitive, manually executed business processes in which software robots perform tasks previously performed by humans, using existing systems as virtual colleagues.
WHAT RPA IS USING FOR?
to perform monotonous, repetitive tasks
as a bridging
IT solution
to address labor shortages
for non-integratable
systems
Typical robotic tasks
use any application (desktop, web, mainframe, email, office, SAP, salesforce, etc.)
entering large amounts of data into any system
notifying colleagues, customers, authority, distributing materials
generation of invoices, contracts
connection of island systems, keeping data synchronous
data processing, validation and error identification
data completion, web data collection, analysis,
content generation
generating complex reports from data used in different systems
convert and manage files
Real estate company
Online retailer
BUSINESS AREA: finance
PROCESS:
bank statement processing
vendor invoice administration
RESULTS FOR:
setting up a global RPA platform
2 dedicated business process robotics
education
documentation
aid
BUSINESS NEED: Creating and updating a webshop from minimal Excel source data
RESULTS FOR:
Internet information collection based on product name
structure of a webshop based on the collected information (name, type, description, image, number of pieces, etc.)
bulk modification and manipulation of recorded data (eg based on competition pricing)
RPA adventages
Operational
large amount of data processing, 7/24 operation
improving efficiency, decreasing error rate, better quality
standardized processes
fast implementation (platform 3-4 weeks, first robot in 2-3 months)
low risk_cc781905-5cde-3194-bb3b-136bad5cf58d _ – _ cc781905-5cde-3194-bb3b-136bad5cf58d_no need for interface development, integration
easily scalable global platform
Human
Financial
rapid release of large manpower capacity
improved customer satisfaction due to fewer errors and faster response
Improving Employee Satisfaction - Allows colleagues to perform higher value-added activities
no need to hire or train new colleagues_cc781905-5cde-3194-bb3b-136bad5cf58d
cost effective operation, decreasing operating cost
quick payback (6-12 month ROI)
Mortoff robots
Typical RPA usecases
... one of these was always found at every company
registration of new users in different systems
form, completion of documents, required regulatory and
carrying out legal checks
collecting and loading accounting data
customer service support
Ensuring data synchronization between CRM and ERP systems
recording user data collected from the web in CRM
customer reports, invoice processing
entry and exit of employees
-
Optimal processes
What is worth robotizing?
repetitive, monotonous, low value - added
several IT systems /
connect the platform
has digital / structured input
low to medium complexity, with few exceptions
mature - is not expected to change within 6-12 months
-
Main targets
efficiency / performance growth
error reduction
client satisfaction
cost / FTE savings
innovation
Industry examples
Telecommunications company
Agricultural company
BUSINESS AREA: BackOffice
PROCESS: Automating Service Activation for Business Contracts
RESULTS FOR:
business analysis and process optimization
Automatic handling of ~ 300 cases per day
significant reduction in error rate
increase internal satisfaction - less monotonous task
increase customer satisfaction - shorter response time
BUSINESS AREA: finance
PROCESS:
issuing outbound invoices
automatic contract generation
RESULTS:
setting up a global RPA infrastructure
2 live robots
daily and weekly running, 89% coverage
improving internal communication
transparent, reportable processes
BUSINESS AREA: finance
PROCESS: Creating a Postable List
RESULTS FOR:
financial information on bookable items
informing of procurement about problematic / incomplete items
AHT decreased by 7 minutes
the proportion of exceptions decreased by 50%
the number of payment reminders has decreased
high level of internal satisfaction, more efficient work
State - owned company
Automotive company
BUSINESS AREA: IT
PROCESS: Keeping the ticket tracking system up to date
RESULTS FOR:
Setting up an RPA infrastructure
enter vendor development and bug fix reports and keep the bug / task tracker system up to date
transparent, reportable processes