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Techwave Hungary drives digital transformation with a future-ready platform for SAP managed services

Updated: May 20, 2022

Highlights

  • 1,000 FTE hours/year saved by reducing manual administration requirements when provisioning new SAP environments

  • Frees time for investment in value-added services, enhancing satisfaction

  • Zero unplanned operating system downtime to date, helping Techwave Hungary to uphold rigorous service-level agreements

Products

  • SLES for SAP Applications ›


For enterprises across all industries, the dig­ital channel is becoming a key competitive differentiator. By harnessing data-driven services, businesses are unlocking hidden operational insights, enhancing the cus­tomer experience and building compelling offerings that nurture long-term loyalty.


As a CSP, Techwave Hungary knows that performant, resilient and integrated busi­ness systems are a crucial foundation for these advanced digital capabilities. For many years, the company has special­ized in helping businesses across Eastern Europe gain the benefits of SAP ERP solu­tions, without the need for time-consuming management and maintenance.

Gabor Lesti, CIO at Techwave Hungary Ltd., takes up the story: Our commitment to continuous innovation has helped us be­come one of Eastern Europe’s leading pro­viders of managed services for SAP appli­cations. From our enterprise-class private cloud infrastructure, we support customers of all sizes with 24/7 access to mission-crit­ical SAP solutions.”

At-a-Glance

Identifying an opportunity for new business growth, Techwave Hungary looked to scale out its managed ser­vices infrastructure to help customers fast-track their digital transformation. By deploying a new, high-performance platform based on IBM Power Systems servers, underpinned by SUSE Linux En­terprise Server for SAP Applications, the company launched a private cloud platform capable of running large volumes of new SAP workloads while keeping management requirements lean. Techwave Hungary now helps ex­isting customers and new prospects augment their digital capabilities.



The Challenge

Identifying appetite for analytics

With the announcement of the next-generation data warehouse solution SAP BW/4HANA and ERP SAP S/4HANA, Tech­wave Hungary realized that demand for the new analytics and big data insights would soon skyrocket. The company knew that existing customers would be keen to convert from SAP ERP to SAP S/4HANA as soon as possible, and that many prospects with on-premises SAP ERP implementa­tions would be looking to upgrade and re-platform to the cloud. “Real-time insight into business operations will be a game-changer for many busi­nesses, and our goal is to support these or­ganizations by delivering managed servic­es for SAP BW/4HANA and ERP SAP S/4HANA to new and existing customers,” says Lesti. Building a future-proof private cloud To allow for a sharp increase in SAP data volumes and enable the compute, storage and networking headroom for in-memory analytics workloads, Techwave Hungary aimed to scale out its existing private cloud infrastructure, based on IBM Power Systems servers. Lesti confirms: “By augmenting our existing IBM server platform with the latest-gener­ation IBM POWER9-processor-based sys­tems, we were confident we would gain the performance boost to support the demand­ing new requirements of SAP BW/4HANA and ERP SAP S/4HANA solutions.”


“We are committed to finding the best technology solutions to keep vital systems running smoothly 24/7, and that is exactly what we are delivering with SUSE Linux Enterprise Server for SAP Applications.”

Gabor Lesti CIO Techwave Hungary Ltd.


SUSE Solution

Selecting a proven platform


To maximize the value of its investment in the new IBM Power Systems server, the company looked for an operating system that was tightly compatible with the target SAP solutions, and robust enough to deliver 24/7 access to customers’ critical business data and applications. After evaluating the leading solutions on the market, Techwave Hungary selected SLES for SAP Applications as the founda­tion for the new iteration of its private cloud platform. “SLES for SAP Applications is SAP’s own pre­ferred platform for SAP S/4HANA and is fully certified for the company’s next-genera­tion solution suites,” explains Lesti. “The fact that so many leading global businesses—as well as SAP itself—trust the SUSE plat­form gave us the confidence that it would meet our needs for demanding in-memory workloads.” Going to market rapidly Working with IBM, Techwave Hungary de­ployed, tested and configured the new IBM server and integrated it with its existing IBM Power Systems environment. By choos­ing SLES for SAP Applications, the company gains the peace of mind that it can achieve high levels of reliability and availability for mission-critical SAP business systems. “One of the best aspects of SLES for SAP Applications is how robust it is—it just runs and runs,” comments Lesti. “Unlike other operating systems we’ve used in the past, we’ve never needed to reboot SLES for SAP Applications because of a memory issue, or experienced painful downtime when apply­ing patches. “The fact that we can count on the SUSE platform is extremely important, because our customers depend on it to run their businesses. Thanks to SUSE, we’re now mak­ing the leading-edge capabilities of SAP S/4HANA available to organizations across Hungary.”


The Results

Ready for growth

Using SUSE and IBM solutions, Techwave Hungary has successfully scaled out its pri­vate cloud platform. As a result, the compa­ny is positioned to improve its already rig­orous service levels for existing customers, while creating the headroom to move new and existing customers to SAP BW/4HANA and ERP SAP S/4HANA. While Techwave Hungary’s business vol­umes increase, its behind-the-scenes management and maintenance require­ments will stay lean and efficient thanks to integrated, automated tools in SLES for SAP Applications. Lesti explains: “In the past, setting up an SAP environment—for example, when we on­boarded a new client—required us to spend up to four hours reading through docu­mentation to identify and set the optimal operating system configuration.


Thanks to the saptune tool in SLES for SAP Applica­tions, that’s all changed. Today, saptune al­lows us to instantly find the best configura­tion for each SAP environment, without the need for manual research.” He adds: “As the growth of our managed services offering takes off, we anticipate we’ll have a significant number of new SAP environments to configure each month. We estimate that saptune could save us up to 1,000 person-hours each year, allowing us to keep our IT team lean and spend more of our working days on value-added cus­tomer services.” Enabling long-term success Looking to the future, Techwave Hungary believes it has found the ideal server plat­form to support its long-term growth ambi­tions.

“In partnership with SUSE and IBM, we have built a very resilient and scalable private cloud that will empower businesses across Hungary to unlock the game-changing an­alytics capabilities of SAP S/4HANA and SAP BW/4HANA,” concludes Lesti. “Our prom­ise to customers is that we are committed to finding the best technology solutions to keep their vital systems running smoothly 24/7, and that is exactly what we are deliv­ering with SLES for SAP Applications.”

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